Improving Performance through Learning, Coaching & Development Essay

Improving Performance through Learning, Coaching & Development - Essay Example Recruiting and retaining good performers in this industry is faced with much difficulty as the attrition rate is very high compared to other industries. So to retain and attract high performing employees, especially when there is high competition in this industry, it is important for the company to design and implement an effective training and development system which will help the company to support the employees growth and aspirations and also give the company a competitive advantage over the other players in the industry. Training and development plays a critical role in making a call center work successfully by ensuring a positive work environment and ensures the satisfaction of employees by supporting and guiding them and thereby providing them opportunities to grow. The report is being designed with the objective of improving the performance of the employees through an effective process of training and development in Endeavour, an outsourcing company operating in the UK and in India with approximately 5000 employees across the three sites maintained by the business. Identification of Training and Development needs The main drivers of a training and development program in an outsourcing business are new business opportunities, changes in customer requirements, management planning and changes in technology (Mayben, 1999, p.293). Taking up new business opportunities create the need for additional training and awareness. Often the launch of a new product or aiming at a new target group require proper training to be imparted to the call center agents. Industry issues arising newly also require additional training to review the processes and the work systems. Management planning is required in areas of resource management, specific technologies, queuing processes and real-time management. To support managers in these areas continuous training and development should be imparted so that the managers are aware of the new trends and developments in the industry. T he introduction of new technologies in the business often requires training to be given to the employees to make them skilled to operate new systems and use unique technologies like reporting systems, online desktop tools and specialized telephones (Holman, 2000, p. 69). Also the soft skills of pitching a product, selling through different media and customer service are taught to the employees through new training programs. The increase in the level of customer expectations may often lead to unsatisfied customers. Training should be given in these cases to redefine the processes and the systems. Political or regulatory changes often lead to customers asking questions and the agents are liable to answer. So, they must be trained to handle these concerns so as to save the company from any negative publicity or legal action (Solomon, 2001, p.17). The competition in this industry is high making it difficult to retain skilled employees. The need to retain talent within the organization i s another important driver for training systems. The key objectives of a call center training process include the alignment with the organizational objectives involving senior management guidance, improving quality and

AP Literature and Composition level Essay Example for Free

AP Literature and Composition level Essay  ¡Cruza la frontera ya!There is a serious circumstance that is troubling America: the inability of we Americans to accept our Hispanic counterparts. This is no forgivable matter; it is surrounding our country. Sure they illegally cross the border but is there really a difference between the America-Mexico border and the Texas-New Mexico border? I didnt think so. These citizens who come to America benefit us in so ways; many of which we have never even began to consider. When our Hispanic friends enter the United States they bring with them a whole new culture. These contacts to Hispanic history teach us Spanish. I plan on getting a minor degree in Spanish when I go to college but at this rate I will know the language before I even graduate high school. Not only are we exposed to Spanish but also Hispanic foods. Where would the country, and especially Roanoke Rapids, be without Mexican food? Think people. Chimichangas are the fuels to our minds and they give the sewage companies business. All those clogged septic tanks. The food, which Hispanic Americans bring to this country, creates jobs and by the way this economy is going we are going to need as many jobs as possible. While we are speaking of jobs, let us address the role of Hispanics in the workplace. The entire reason that they cross the border is to pursue a better life. So let them. Allow these border hoppers to take your job or even give them a job. If you own a farm, migrant workers are the new slaves. They are cheap laborers but be sure to buy them as soon as you seem them because they will be gone in a split second. Even if they cannot become a farmhand they can have our jobs. If all of our jobs are taken then we can all sit at home for the rest of our lives, be placed on welfare or unemployment, smoke the tobacco that they plucked for our cigarettes, and live off of the corn that was picked last month from Farmer Joes field. Doesnt that sound like an amazing life? They can even do our handy work. If you need a new coffee table do not go to Sears and spend $50 on a new table let the Hispanic man across the street build you one; hell do if for free. Even if you havent cleaned your house in five months, ask the Hispanic lady who lives on the corner to clean it. She wont charge a fee either. As long as you do not inform the government about the illegal status of your  Hispanic neighbors they will perform any household task that you ask for them to do. It is by far the fairest exchange that happens in the United States. Another exchange happens on every street corner in the part of town you are scared to visit. These immigrants deal the drugs that our young adults would be dealing. Let them sell the drugs instead of our youth, this keeps the American children innocent of drug dealing matters. With our kids getting arrested in fifth grade for bringing marijuana to school, we need some other culture to take over. The charges for dealing drugs are much higher than what we would receive for taking the drugs. Smuggling has always been seen as a problem, but why? They are bringing more drugs for us to use. Without Hispanic drug smugglers the drug count in the United States would be half as small. Consent to their American livelihoods so that our children are safe, from being arrested. Let us look at the other silly laws that are broken by the illegals. Many of our migrants choose to acquire fake Social Security cards. These cards will permit them to receive the same benefits that we are allotted to when we retire. Hey, if we live at home on welfare for the rest of our lives they can receive the Social Security that will deplete in a few years anyway. Their increasing number will probably cause it to drain much sooner at any rate. Driving without a license is also a problem many conservative Americans face with immigration. I cannot see why. The immigrants are so careful not to wreck because they cant be seen without a green card or they will get deported. So naturally, they would be some of the safest drivers in the US of A. Get close to their bumpers and trail behind them. But dont follow them into the bad part of town; you might get confused for a dealer. The presence of these immigrants and their drugs will benefit the government officials. Many more police jobs will be created in order to keep up with the constantly growing migrant number. Police will patrol nightly searching for Hispanic people who are jumping fences; this is considered to be a sign of a true border crosser. Many Americans should feel safer because there will be nightly patrols and true criminals would be caught in the process. By this point I hope you understand how important Hispanic immigrants are to our American existence. We rely on them for much more than you realize. They also save us from many hassles. Soon police will begin to over look all immigrants and so should you. Allow them to take our jobs, plow our fields, sell our drugs, and even deplete our Social Security. The country will be nothing but immigrants and the few true born Americans that are left standing will become the minority. These Hispanic crossers will make Americans feel much safer. Our real criminals are caught and our children are saved from dealing drugs. All this is caused by a few Mexican men who decided to try to cross the America-Mexico border. Their success allowed many other Hispanics to flee to the United States in order to save Americans from ourselves. We should be so grateful of the many sacrifices which Hispanics allow us to create to give them our American Dream

Hypocrisy in Arthur Millers The Crucible Essay -- Essay on The Cruci

Hypocrisy in Arthur Miller's The Crucible â€Å"I want to open myself! ... I want the light of God, I want the sweet love of Jesus! I danced for the Devil; I saw him, I wrote in his book; I go back to Jesus; I kiss His hand. I saw Sarah Good with the Devil! I saw Goody Osburn with the Devil! I saw Bridget Bishop with the Devil!† Such a line was said by Miss Abigail Williams, who claimed to be a gift from God, but as we see, turned out to be the devil herself. Hypocrisy is the issue that many characters suffered from in the novel. We see hypocrisy in the lives of the religious leaders, or Reverends, of the town, we see it in the lives of the rich and greedy, as well as in the lives of the guilty. Hypocrisy seems to be the issue in the town of Salem. We see hypocrisy cover the lives of the religious leaders in Salem. Many of which claim to be holy men, and do not show it in the works of their lives. The reader discovers the greed in Reverend Parris as he claims to be a man of God. He never seems satisfied with the money he receives as pay for being a preacher as well as his wanting ...

One World

Different factors that affect speed limits on the road s for vehicles. ? Speed limit is the maximum speed at which a vehicle can travel in a certain area. Usually they are indicated by signs next to the road. As you can see from the graph below, speed limits are extremely important. If speed limits wouldn’t be there, a lot more accidents would resolve into death. Speed of the vehicle in miles/hourPercentage of chance of death 207 3044 4086 Those speed limits aren’t just chosen by people. Many things have to be considered while deciding about a speed limit. A lot of environmental and human factors affect those limits.Some of these are: †¢The weather †¢Traffic †¢The driver †¢The vehicle †¢The road condition †¢The type of environment The weather can affect a lot of things that then affect speed limits. This we can notice by the temporarily change in speed limits when there are bad weather circumstances. For example when it is raining very heav ily or there is snow, speed limits will be changed until it stops raining or the snow melts. These changes are usually indicated by electrical signs on the road. Even when it is not indicated, drivers should be responsible enough to slow down in these circumstances.The traffic is also a very important factor. In areas where there is a lot of traffic, the speed limits will generally be set lower. Since in these areas a lot of cars come together at the same time accidents can easily happen. Those areas with a lot of traffic are usually where there are traffic lights or pedestrian crossings. The speed limit will be indicated by a road sign. The driver is one of the most important factors. The bad thing about this factor is that the driver is very unpredictable and the drivers behavior is different all the time.Speed limits can obviously not be set according to every driver’s mood so generally they look at the other factors: weather, traffic, vehicle, road condition and type of e nvironment to predict the driver’s behavior. Generally drivers will tend to drive fast when there isn’t a lot of traffic and when there are no obstacles. This can be very dangerous as unexpected things can happen. In these areas the speed limit could be decreased based on that. The vehicle and the state of the vehicle are also very important when setting speed limits.Obviously the speed limit can’t be set according to every individual vehicle so usually the speed limit is chosen in a way which is not too fast so that the older vehicles can keep up and not too slow so the people with faster vehicles won’t get annoyed. They also look at the type of area in which the speed limit has to be set. If it’s in a country area with farms, they will take in consideration that also tractors will be driving there and animals can be around. The road condition has to be very good in order to be able to drive on it in the first place.In sandy roads or areas where a lot of mud may occur, the speed limits will be set lower so that the vehicle has a lower chance of slipping. Bumps in the road will also cause the speed limit to be lower than in straight areas. That’s also the reason why speed bumps are used. They make people drive slower as they can damage their vehicle in case they don’t. The type of environment has to do with the people that live around but also the buildings that are close or nature around the roads. In urbanized areas where a lot of people live, the speed limit will be set quite low to cause as less danger for pedestrians as possible.Then, talking about buildings in the surrounding area, if there is a mall or a school they will have to take in consideration that children or families with children will be walking around there and crossing the streets. Therefore the speed limits will be adjusted so that even if there is a collision the chance of death won’t be very high. In some cases, very polluted environ ments can cause the speed limit to be set lower but in some cases even higher. This is because the pollution of a car is lower when it either drives at a very low speed or quite a high speed as shown in the graph below.As the speed increases you can see that the fuel consumption and therefore also the pollution increases. But when you reach a certain speed, that fuel consumption will start decreasing again. So for the least amount of pollution you should driver very slow or faster than about 60 miles per hour. Bibliography onlinemanuals. txdot. gov/†¦ /factors_affecting_safe_speed. htm www. ibiblio. org/rdu/sl-irrel. html www. transport. qld. gov. au †º †¦ †º Safety †º Road †º Speeding www. wellington. govt. nz/projects/new/†¦ /lowerspeed-facts. pdf www. conference. noehumanist. org/†¦ /Proceedings-HUMANIST-S6. 6. pd

Annotated Bibliography on William Shakespeares “Hamlet” Essay

Ackerman Jr., Alan L. â€Å" Visualizing Hamlet’s Ghost: The Spirit of Modern Subjectivity.† Theatre Journal; March2001, Vol. 53 Issue 1, p119, 26p EBSCOhost. (5 February 2004) Other artists represent the dramatic structures, terms, images and characters from William Shakespeare’s Hamlet by portraying the exact emotion of the play. They act out a good representation of the spiritual experience in visual terms. The students vision studies and its importance in writings on aesthetics and representation. Adams, Joseph Quincy, â€Å"Arrival in London.† A Life of William Shakespeare. S.I: Houghton, 1923: 126-128. There were three classes of persons at the playhouse besides musicians. There were sharers, hirelings, and servants. The â€Å"sharers† were the most important actors. According to their merits, they enjoyed either half-sharers or whole-sharers as indicated by Hamlet. Below the sharers in rank were the â€Å"hirelings† who did not profit by large takings of the theatre. The third and final class, the servants, was the prompters, stagehands, property keepers, and caretakers. Chute, Marchette, â€Å"Hamlet.† Stories from Shakespeare. Cleveland: World, 1956: 157-160 Hamlet is perhaps one of the most famous of all of William Shakespeare’s tragedies. It is known all over the world and has kept a compelling fascination wherever it goes. The hero is so real and his dilemma is very basic to human living that people in every country recognize him. Hamlet is not only the most brilliant of the tragedies but one of the saddest. It is the saddest tragedy because the hero is not destroyed or killed by any evil in his nature but by kind misplaced good. Coleridge, Samuel Taylor, â€Å" Lectures and Notes on Shakespeare and other English Poets.† Online. Internet. Available: http://shakespearean.org.uk/haml-col.htm. (6 February 2004) Hamlet’s character is the prevalence of the abstracting and generalizing habit over the practical. He does not want courage, skill, will, or opportunity; but every incident sets him thinking; and it is curious, and at the same time strictly natural, that Hamlet, who all the play seems reason itself, should be impelled, at last, by mere accident, to effect his object. Lamb, Gregory M. â€Å"A sweet, gentle, inspired Hamlet.† Christian Science Monitor: 20 April 2001. (6 February 2004). T.S. Eliot called Hamlet the â€Å"Mona Lisa of Literature†. No matter how hard we look at the play, it never yields all its secrets. We have become fascinated by it. This being Shakespeare, a ripping good story unfolds, of course, from the moment a creepy ghost walks the castle’s parapet on through murders, suicide, and enough plot twist and complex relationships for any soap-opera fan. This is all topped with a dramatic sword fight. Hamlet is no Bruce Willis tale of an action hero on a payback mission. â€Å"Shakespeare† Britannica, 1989 During Shakespeare’s early career dramatists sold their play to an actor company, who then takes charge of them, prepared working prompt books, and did whatever it takes to make sure other companies did not take their work. This way they could exploit the play itself for as long as it drew an audience. Some plays did get published into smaller books called quartos. Hamlet quartos are a good example of plays that were pirated or bad text. â€Å"Shakespeare, William† The World Book Encyclopedia, 1979 Shakespeare wrote his greatest tragedies during the third period (1601-1608) of his artistic development. Of all the tragedy plays, Hamlet has to be the most dramatic and saddest of all the plays. The role of Hamlet in particular is considered one of the theater’s greatest acting challenges. Shakespeare focused the play on the deep conflict within the thoughtful and idealistic Hamlet as he is torn between the demands of his emotions and the hesitant skepticism of his mind. Thorndike, Ashley Horace. Shakespeare’s Theater. New York: The MacMillian Company, 1916:246-251. Records of court performance are abundant and descriptions of performances of traveling actors before noble or king may be found in Hamlet. The traditions and standards of acting accumulated by a generation of practice before an increasing audience. This made the play more exciting to watch every time it was portrayed.